AI Automation Engineer
Design and build the human-in-the-loop AI layer that powers our services — chatbots, routing, automation and quality monitoring.
Remote
Full-time
Technology
What you’ll do
- Build and tune AI deflection, routing and automation workflows
- Integrate AI into client helpdesks and back-office systems
- Design quality-monitoring and human-in-the-loop safeguards
- Measure and improve cost-per-outcome over time
What we’re looking for
- Experience building with LLMs and workflow automation
- Strong API and integration skills
- A pragmatic, measurement-driven approach