Handle peak season without peak-season hiring.
Specialist travel support — flight booking, ticketing, GDS work, queue management and refunds — with teams who know Amadeus, Sabre and Galileo.
Sound familiar?
- Seasonal spikes that in-house teams can’t absorb
- GDS and ticketing work consuming skilled labour
- Refund and exchange backlogs frustrating travellers
- Queues building up faster than they’re cleared
Everything in Travel BPO
A complete, managed service — start with what you need and expand.
Flight Booking Support
Search, hold and book itineraries across carriers and channels.
Ticketing
Accurate issuance, reissue and voiding within fare rules.
GDS Support
Amadeus, Sabre and Galileo operations by trained specialists.
Queue Management
Continuous monitoring and clearing of PNR and ticketing queues.
Refund Processing
Refund, exchange and ADM handling with audit trails.
Expert teams, amplified by AI
The ZtechBPO model applied to travel bpo.
- AI monitors queues and prioritises time-sensitive PNRs.
- GDS-trained agents handle bookings, reissues and refunds accurately.
- Workflow automation routes exchanges and refunds for fast turnaround.
- Surge capacity ramps for peak travel periods.
Built to be measured
surge capacity for peak travel season
We work inside your stack
No rip-and-replace. We operate in the tools your team already uses.
Industries we serve with this
Questions about Travel BPO
Ready to scale travel bpo?
Book a free consultation and we’ll show you exactly where expert teams and AI will save you time and money.